Delivery:

The prices shown on our website do not include the cost of delivery, although collection is an option from the Gritex warehouse located in Tendring, Essex.

Our delivery costs vary according to the weight of your order, larger orders or spreaders are normally despatched on pallets or bespoke runners.

 

Delivery Schedule:

We use the Royal Mail Delivery, Parcelforce and Palletforce delivery services. All parcels and pallets are fully Insured.

Goods will be despatched as soon as possible after your order or payment has been received.

Delivery can take between 2 and 5 working days, unless you have asked for an overnight delivery.

Orders will not be delivered on a Saturday unless special arrangements have been made. Please contact our Sales department if you have a Next Day or Saturday Delivery Requirement. Costs vary depending on weight of products required & delivery address.

Delivery dates are given and intended as an estimate only and if there any circumstances whatsoever which prevent delay or delivery, Gritex Ltd shall not be liable for any consequential loss or damage.

Despatch:

We will dispatch orders received after 2pm the next working day. Working days do not include weekends or Bank Holidays.

Please Note.

Ordering:

If you have any problems ordering via our website email us on info@gritex.co.uk or 01255 671187 We will do our best to assist.

Return/Refund/Cancellation Policy:

When the delivery arrives please check the goods to make sure they are what you require and that they are in good condition.
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For returns, Gritex Limited must authorise the return of any goods for credit. Please contact us on 01255 671187  or email info@gritex.co.uk They must be sent carriage paid at the customers risk and any request for the return of goods must be made within 14 days of receipt. If you have ordered a product wrongly, we would ask that you return this to us in the original packaging including all the components. If the product is complete and the packaging is undamaged, we will provide a full refund less our initial carriage charges within 30 days of purchase. Goods manufactured & supplied to special order are none refundable. Please do not hesitate to contact us by phone 01255 671187 or by post:-

Gritex Limited, Winchester House, Winchester Road, Frinton On Sea, Essex, CO13 9JB.

We will ask you for your invoice/order number when contacting us. Please have this available.

Your rights for the return of goods are protected under the EU Distance Selling Directive which can be found at:- http://www.hmso.gov.uk/si/si2000/20002334.htm

Guarantee: All our products come with a one year warranty/guarantee.