Returns & Cancellations

If you need to return an item or discuss cancelling an order, please contact Gritex first on 01255 671187. Because our range includes everything from small spare parts to large commercial spreaders, the appropriate return method can vary considerably.

Before Returning Goods

Please contact us before sending anything back. Have your order details, product or part number and the reason for the return available so we can confirm the appropriate next step and return arrangements.

Damaged, Faulty or Incorrect Goods

If an item arrives damaged, appears faulty or you believe you have received the wrong item, contact Gritex promptly. Photographs or video may help us assess the issue and resolve it more quickly.

Commercial & Consumer Orders

Return and cancellation rights can differ depending on the type of customer, the product supplied and the circumstances of the order. We will review each request according to the applicable order terms and UK law.

Contact Gritex

Call 01255 671187 before returning goods or if you need to discuss cancellation of an order.

Nothing on this page is intended to limit any rights you may have under applicable UK law.