Terms of service

Gritex Limited — Store Terms

About us

This online store is operated by Gritex Limited, company number 04123897. Our registered office is 8 Winchester Road, Frinton-on-Sea, Essex, CO13 9JB, United Kingdom. Contact us at sales@gritex.co.uk or on 01255 671187.

Products and suitability

We supply salt spreaders, replacement parts and accessories. Please check the product description, model, capacity and compatibility before ordering. Contact us if you need help selecting equipment or identifying a part. Spreader performance can depend on the material, operating conditions and installation.

Prices and payment

Prices are shown in pounds sterling unless otherwise stated. Where a price is marked as excluding VAT, VAT is additional where applicable. The checkout displays applicable taxes, delivery charges and the total before payment. Available payment methods are shown at checkout. For a formal quotation or a purchase-order enquiry, contact us before ordering.

Availability and delivery

Most spreaders and parts are in stock and available for immediate despatch. Availability and delivery arrangements depend on the product, quantity and destination. If you need goods by a particular date, contact us before ordering to confirm availability and arrangements. Please read our delivery information. Collections from Tendring, Essex are by prior arrangement; please contact us before travelling.

Returns and cancellations

Our refund policy explains returns, cancellations and faulty goods. We do not offer a voluntary change-of-mind returns policy for business purchases unless otherwise agreed in writing. This does not exclude applicable legal rights.

Consumers purchasing online, by telephone or by mail normally have 14 days after receiving goods to notify us that they wish to cancel, subject to applicable legal exceptions, and a further 14 days to return them. You may notify us by email, telephone or our contact form; a particular form is not required.

Warranty and support

The warranty period is normally one year, subject to the applicable manufacturer and product terms. Contact us to confirm cover for a particular product or to report a fault. Please read our warranty and technical support information. A warranty does not replace or restrict your statutory rights.

Personal information

Our privacy policy explains how we handle personal information. Please provide accurate contact and delivery details so we can process your order and respond to enquiries.

Questions or complaints

Contact sales@gritex.co.uk or call 01255 671187 with your order number and a description of the issue so we can help resolve it.

Your legal rights

Nothing in these terms or our linked policies excludes or limits any rights or remedies that cannot lawfully be excluded or limited, including applicable consumer rights relating to cancellation and faulty, misdescribed or unsatisfactory goods.